Excellent Customer Service - 1714 Words

______________________________________________ EXCELLENT CUSTOMER SERVICE FOR THE PUBLIC SERVICE Learner Guide COURSE INTRODUCTION Purpose of the programme The South African government is committed to continually improve the lives of the people of South Africa, through a transformed Public Service, which is representative, accountable, transparent, efficient, and responsive to the need of all. In light of this, the Public Service will be judged by one criterion, â€Å"its effectiveness in delivering services that needs of all South African citizens†. Public Services are not privileges in a civilized and democratic society. They are legitimate expectations. That is why meeting the basic needs of all citizens is one of the five key†¦show more content†¦This assessment will help you to understand how you are currently delivery services. The course itself will help you to enhance your skills or make you change how you have been delivery services. Instruction 1. Circle the corresponding Statement of your choice 2. Please respond to the following questions as honesty as possible NB: To answer these question reflect on your experiences in your workplace. 1. How would you describe the manner in which you greet your customer A. Always with a smile B. Depend on the attitude of the customer C. Avoid any intimate encounter to maintain professionalism 2. Your customer’s environment is always A. Pleasant and exciting B. Pleasant and friendly C. Pleasant and professional 3. When dealing with customer’s problems A. I focus on what I can do B. What I cannot do C. I always listen to my instincts for guidance 4. When customer is angry or rude to me A. I always maintain a personal feeling of control B. I deal with the customer accordingly C. I call security personnel to throw him/her out of my office 5. When I have problem with customer’s issues, the only people willing to help me are mainly A. From my department B. From other department C. I have myself to rely on 6. Before I make suggestions to a customer A. IShow MoreRelatedBookmaster Inadequate Inventory but Excellent Customer Service823 Words   |  4 Pageshe did what most people would do; he went to the local Bookmaster store. On the way to the store, Drew encountered traffic problems as well as a city bus blocking the store’s parking lot. Upon arrival he had a short wait before speaking with a customer relations associate to check the availability of the book. The associate checked the computer and found the store had two copies available. The associate and Drew looked for the book and discovered the book was out of stock. Drew was given theRead MoreJaguar Logistics Is Responsible For Providing Excellent Customer Service1603 Words   |  7 Pagescommitted to providing excellent customer service, while providing great employment to a diverse workforce. Our goal is to lead the 3PL industry through innovation and implementing environmentally friendly processes that protect the world we live in. We offer exceptional tr ansportation and warehousing services while passionately leading the 3PL world in ethics and professionalism. Jaguar logistics is a 3PL company that handles cycle inventories of finished goods from domestic customers in the southeasternRead MoreAkamai, Leading Provider of Cloud Services, Offers Excellent Customer Service2797 Words   |  12 Pagesâ€Å"Akamai ® is the leading provider of cloud services for helping enterprises provide secure, high-performing user experiences on any device, anywhere (Akamai: Summary for, 2014).† Akamai Technology is headquartered in Cambridge, Massachusetts, USA. CEO: Dr. Tom Leighton has co-founded Akamai Technologies in 1998, and served as Akamai’s Chief Scientist for 14 years before becoming Chief Executive. Akamai offers an accelerated course on digital delivery. Akamai’s mission statement is, â€Å"To accelerateRead MoreArithmetic Mean and Excellent Banks1484 Words   |  6 PagesMeasuring Service Quality Using SERVQUAL Introduction Measuring the quality of a service can be a very difficult exercise. Unlike product where there are specific specifications such as length, depth, width, weight, colour etc. a service can have numerous intangible or qualitative specifications. In addition there is there expectation of the customer with regards the service, which can vary considerably based on a range of factors such as prior experience, personal needs and what other peopleRead MoreThe Qualities Of A Best Guest Service Essay1670 Words   |  7 Pagesrecognize as a great and excellent leader is Martin Luther King because he fought for what was right and that was for equality amongst the different races. He is the one of many leaders who I admire, my mom is also a great example and a leader amongst my siblings and I. Furthermore, excellent customer service is treating all guests well, since we all know that excellent guest service is the most inexpensive and greatest marketing tool existing. Of course truly excellent guest service delivers over and aboveRead MoreEvaluate and Report Customer Service1202 Words   |  5 PagesEVALUATE AND REPORT CUSTOMER SERVICE Successful business depends on Customer Service. It is essential to understand that every employee is involved in customer service. Everyone in every organization is a customer of some kind. It has been proven that customers would rather switch to another company than tolerate poor service. Research indicates, even if there is no conflict, over 60% of all customers quit dealing with a business because of indifference on the part of some employee. The abilityRead MoreBest Service : Communication And Customer Service Essay1708 Words   |  7 Pages Best Service: Discussion The best service I encountered over the period of recording my service journals was at Back in Motion Physiotherapy in the Centre City Mall. The processes that Back in Motion have in place make the service. The service environment and customer service was excellent. I am still going to Back in Motion and their service hasn’t slipped at all. The environment was excellent because the business is private with frosted glass around the outside so no one can see in and the treatmentRead MoreThe Marketing Strategy Of Starbucks866 Words   |  4 Pages In the service industry, the word-of-mouth marketing has been the key and a valuable point for companies to promote their business. â€Å"Word-of-mouth (WOM) has a powerful influence on people decision to use (or avoid using) a service† (Wirtz, Chew, Lovelock, 2012). Word-of-mouth marketing is important for companies to have personal connections with consumers and provide outstanding service. Starbucks is one of many successfu l companies that use this method and have been strongly relying on thisRead MoreSection 2 BSBCUS401B Essay1532 Words   |  7 Pagesï » ¿SECTION 2: SUPPORT IMPLEMENTATION OF CUSTOMER SERVICE STRATEGIES Activity 4 19/05/2015 04:44PM 1 What level of customer service do you think you should receive from your internal suppliers? Explain why you think this and how high levels of internal customer service will impact on the service provided to external customers. From my internal suppliers I should recieve the same customer service that I should give to customers. I think that it should be like this because they should give me the attentionRead MoreOrganizational Culture Of Southwest Airlines814 Words   |  4 Pagesregional airline is known for its profitability and excellent customer service within the transportation industry (SWA, 2015). What are the espoused values and beliefs of the companies? Values and beliefs of a company can attract investors to a company or deter investors from a company. Fortunately, the SWA has attractive values and beliefs. According to SWA’s home page, the Southwest Airlines mission is â€Å"dedication to the highest quality of customer service delivered with a sense of warmth, friendliness